Terms of Service
Last Updated: March 20, 2024
Introduction
Welcome to BujaShuttle. These Terms of Service govern your use of our website, mobile application, and services. By using our services, you agree to these terms.
Definitions
- "Service" refers to BujaShuttle's transportation and concierge services
- "User" refers to any person who uses our services
- "Website" refers to bujashuttle.com and related domains
- "App" refers to our mobile application
Service Terms
Booking and Cancellation
- All bookings are subject to availability
- Cancellations must be made at least 24 hours in advance
- Late cancellations may incur fees
- No-shows will be charged the full service fee
Payment Terms
- All prices are in USD unless otherwise stated
- Payment is required at the time of booking
- We accept major credit cards and mobile payments
- Additional charges may apply for special services
User Responsibilities
Users agree to:
- Provide accurate information when booking
- Comply with local laws and regulations
- Treat staff and property with respect
- Maintain appropriate behavior during service
- Pay for any damages caused
Our Rights
We reserve the right to:
- Modify or discontinue services without notice
- Refuse service to anyone
- Change prices and terms
- Cancel bookings for safety or policy violations
Liability and Insurance
Our liability coverage includes:
- Commercial vehicle insurance
- Passenger liability coverage
- Property damage protection
- Professional liability insurance
Intellectual Property
All content on our website and app, including logos, text, images, and software, is our property and protected by copyright laws. Users may not reproduce, distribute, or create derivative works without our permission.
Dispute Resolution
Any disputes arising from these terms or our services will be resolved through:
- Direct negotiation
- Mediation if necessary
- Arbitration as a last resort
- Jurisdiction of Burundi courts
Changes to Terms
We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. Major changes will be notified via email or through our website.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: legal@bujashuttle.com
Phone: +257 22 22 22 22
Address: Bujumbura, Burundi